Privacy Policy

1. Who we are

Menoelle is a brand owned and operated by Phytolife Pharma UK Ltd, registered in England and Wales.

Company number: 16568828
Registered address: C/O Wynne & Co, Forestry House, Brewery Road, Carmarthen, Wales, SA31 1TF
Email: hello@menoelle.co.uk

Phytolife Pharma UK Ltd is the data controller for personal data processed through the Site.

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2. What personal data we collect

The personal data we collect depends on how you interact with the Site.

Information you provide to us

If you contact us, sign up to receive communications from us, or otherwise provide information through the Site, we may collect:

• your name

• email address

• telephone number, where provided

• the content of your message or enquiry

• your marketing preferences.

Please do not provide sensitive medical or health information through our general contact form unless we specifically ask you to do so.

Technical information

When you visit the Site, certain technical information may be collected automatically, depending on your cookie and privacy settings. This may include:

• IP address

• browser and device information

• pages visited

• approximate location derived from your IP address

• information about how you interact with the Site

• information collected through cookies and similar technologies.

Information from third parties

We may receive limited information from third-party services that help us operate the Site, for example where you interact with our social media or other online services.

We may also receive information about interactions with third-party websites when you follow links from our Site, although we do not control how those third parties process your information.

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3. How we use your personal data

We may use personal data to:

• respond to enquiries and provide customer support;

• send newsletters and other marketing communications where you have consented to receive them;

• manage your communication preferences;

• operate, maintain and improve the Site;

• understand how visitors use the Site, where you have consented to analytics cookies;

• protect the security of the Site and prevent fraud or misuse;

• comply with our legal and regulatory obligations; and

• establish, exercise or defend legal claims where necessary.

We will only use your personal data where we have a lawful basis to do so.

Our lawful bases

Depending on the purpose, we may rely on:

Consent — for example, where you choose to receive marketing communications or consent to non-essential cookies.

Legitimate interests — for purposes such as responding to enquiries, maintaining the security of our Site, preventing misuse and improving our services, where our interests are not overridden by your rights and interests.

Legal obligation — where we need to process personal data to comply with a legal or regulatory requirement.

We will not use your personal data for a new purpose that is incompatible with the purpose for which it was originally collected without considering whether we have an appropriate lawful basis and whether additional information or consent is required.

The ICO requires organisations to determine and document their lawful basis for each processing purpose and to explain those bases in their privacy information.

4. Marketing

If you choose to subscribe to Menoelle marketing communications, we may use your name and email address to send you newsletters, product information and other relevant communications.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at hello@menoelle.co.uk.

You have an absolute right to object to the use of your personal data for direct marketing.

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5. Cookies and analytics

The Site uses cookies and similar technologies.

Some cookies are necessary for the Site to operate. Other cookies, including analytics or marketing cookies, may only be used where you have provided the required consent.

Our Cookie Policy explains what cookies we use, why we use them and how you can manage your preferences.

You can change or withdraw your cookie preferences at any time.

Under UK rules, non-essential cookies cannot simply be placed on a visitor's device before they have consented to them. Analytics cookies are not treated as strictly necessary and require consent.

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6. Who we share personal data with

We may share personal data with trusted third parties where necessary to operate our Site and provide our services.

These may include:

• Wix, our website hosting and website platform provider;

• email and marketing service providers;

• analytics providers, where you have consented to analytics cookies;

• IT, security and technical service providers;

• professional advisers, such as lawyers, accountants and insurers; and

• government, regulatory or law-enforcement authorities where we are legally required to do so.

We require service providers processing personal data on our behalf to handle that data appropriately and in accordance with applicable data protection requirements.

Wix may process personal information internationally as part of providing its services, so our arrangements with Wix and any other relevant providers should be reflected in our records and applicable privacy information.

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7. International transfers

Some of our service providers may process personal data outside the UK.

Where personal data is transferred internationally, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

Where relevant, further information about the safeguards used for international transfers can be obtained by contacting us at hello@menoelle.co.uk.

The ICO requires privacy information to explain relevant transfers of personal data outside the UK and the safeguards relied upon.

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8. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting or regulatory requirements.

The length of time we retain information depends on its type and why we collected it.

For example, marketing information will normally be retained until you unsubscribe or we otherwise determine that it is no longer required, subject to any applicable legal requirements.

If you would like further information about how long we retain a particular type of personal data, please contact us at hello@menoelle.co.uk.

9. Your rights

Depending on the circumstances and the lawful basis on which we process your personal data, you may have the right to:

• ask for access to the personal data we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal data where there is no lawful reason for us to continue processing it;

• ask us to restrict how we use your personal data;

• object to certain processing, including direct marketing;

• request portability of certain personal data; and

• withdraw consent where we rely on consent to process your personal data.

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, contact us at:

hello@menoelle.co.uk

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you are concerned about how we process your personal data.

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10. Health information

Menoelle provides information about menopause and related symptoms.

We do not ask you to provide health information simply to browse the Site.

If you voluntarily provide information about your health when contacting us, we may need to treat that information as special category data under UK GDPR. Health data receives additional protection under UK data protection law.

We will only process health information where we have an appropriate lawful basis and, where required, an additional condition for processing special category data.

We encourage you not to include unnecessary medical or health information when contacting us.

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11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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12. Third-party websites

Our Site may contain links to third-party websites, including Amazon and social media platforms.

When you follow a link to a third-party website, you leave the Menoelle Site. Those websites have their own privacy policies and terms, and we are not responsible for their privacy practices.

In particular, if you click through to Amazon to purchase a Menoelle product, Amazon's privacy policy and terms will apply to your interaction with Amazon.

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13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we process personal data.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

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14. Contact us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

Phytolife Pharma UK Ltd
C/O Wynne & Co, Forestry House, Brewery Road, Carmarthen, Wales, SA31 1TF

Email: hello@menoelle.co.uk