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Privacy Policy

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Phytolife Pharma UK Ltd (“we”, “us” or “our”) collects, uses, shares, and protects the personal data of visitors and customers on www.menoelle.co.uk (“the Site”).

We take your privacy seriously and handle your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Menoelle is a brand owned and operated by Phytolife Pharma UK Ltd.

Registered in England and Wales.

  • Company number: 16568828
  • Registered address: C/O Wynne & Co, Forestry House, Brewery Road, Carmarthen, Wales, SA31 1TF
  • Email: hello@menoelle.co.uk

We are the data controller for personal data processed through this Site.

2. What personal data we collect

We may collect and use the following personal data when you interact with our Site or purchase products:

a) Contact and identity information:

Name, email address, phone number, delivery address.

b) Transactional data:

Order details, payment confirmations (note: payment card data is processed by third-party providers and not stored by us).

c) Technical and usage data:

IP address, browser type, device information, pages visited, analytics data.

d) Marketing preferences:

Whether you’ve opted in to receive newsletters or marketing from us.

We collect this information either when you provide it directly (e.g. placing an order or signing up for emails) or automatically via cookies and analytics tools.

3. How we use your data

We use your information for the following purposes:

  • To process and fulfil your orders.
  • To communicate order updates or support queries.
  • To send you marketing messages where you have consented to receive them.
  • To improve and personalise the Site and services offered.
  • To monitor and prevent fraud and protect the security of the Site.
  • To comply with legal obligations and data protection laws.

We rely on different lawful bases for processing, including:

  • performance of a contract (fulfilling your order),
  • your consent (for marketing),
  • our legitimate interests (fraud prevention, analytics, service improvement).

4. Cookies and similar technologies

We use cookies and similar technologies to:

  • make the Site work properly,
  • understand how you interact with the Site,
  • personalise your experience,
  • support analytics and performance measurement.

For details on how we use cookies and how you can manage your preferences, please see our Cookie Policy.

5. Who we share your data with

We may share your personal data when necessary with:

  • service providers who help us operate the Site (e.g. hosting, analytics),
  • delivery and fulfilment partners,
  • payment processors,
  • legal or regulatory authorities if required by law.

We only share data with third parties when appropriate safeguards are in place and in accordance with applicable law.

6. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

If you would like details about specific retention periods for different categories of personal data, please contact us at hello@menoelle.co.uk.

7. Your rights

Under UK GDPR you have the right to:

  • access the personal data we hold about you,
  • request correction of inaccurate data,
  • request erasure (where lawful),
  • object to or restrict processing,
  • data portability,
  • withdraw consent at any time (where processing is based on consent),
  • lodge a complaint with the Information Commissioner’s Office (ICO).

If you want to exercise any of these rights, contact us at hello@menoelle.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We encourage you to check this page regularly to stay informed about how we are protecting your personal data.

10. Contact us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

hello@menoelle.co.uk